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Refunds

The rule​

A purchase can be refunded until 7 days have passed or you have played for 2 hours, whichever comes first. Your library shows each game's refund window and playtime.

How to ask​

Email support@blazium.games from your account email with the game name and, if you have it, the purchase ID from your wallet transactions. Refunds are not available through the site buttons or MCP.

We may refund outside the window at our discretion, for example for a broken build.

What you get back​

  • Paid by card: the price and tax go back to your card. The card processing fee is not refunded.
  • Paid from balance: the price and tax go back to your credit.

The license is revoked when the refund goes through, and the game can no longer be downloaded.

What happens for the developer​

The sale's earnings are taken back from the developer's balance, and Blazium Games returns its sale fee ($0.25 + 8%), so the developer does not pay a fee on a refunded sale.

Chargebacks​

Disputing a card payment with your bank revokes the license while the dispute is open. Please contact support first; it is usually faster.